Privacy Policy

Last updated: March 2026

Dubbo Solar Panel Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website at dubbosolarpanelcleaning.com.au or interact with our advertising.

By using our website or submitting your details, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information:

  • Your name
  • Phone number
  • Email address
  • Property address or details about the service you require
  • Information submitted via contact or quote forms
  • Technical data such as IP address, browser type, device type, and pages visited (collected automatically)

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Confirm and manage bookings
  • Improve our website and services
  • Send you relevant communications (you may opt out at any time)
  • Comply with legal obligations
  • Deliver and optimise advertising through Meta (Facebook and Instagram) and Google

3. Meta Pixel & Advertising

Our website uses the Meta Pixel (formerly Facebook Pixel), a piece of code provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our advertising, understand actions taken on our website, and show relevant ads to people who have visited our site on Facebook and Instagram.

The Meta Pixel may collect:

  • Pages you visit on our website
  • Actions you take (such as submitting an enquiry form)
  • Your IP address, browser information, and device identifiers

This data is shared with Meta Platforms, Inc. and is subject to Meta's Privacy Policy. You can opt out of Meta's use of this data for advertising purposes by visiting Facebook Ad Preferences or through the Digital Advertising Alliance opt-out tool.

Meta Lead Ads: If you submit your details through a Meta Lead Ad (on Facebook or Instagram), the information you provide is collected by Meta and shared with us in accordance with Meta's Terms of Service. We use this information solely to contact you regarding our services.

4. Google Analytics & Google Ads

We use Google Analytics to understand how visitors use our website. Google Analytics collects data such as pages visited, time spent on the site, and general location data. This information is aggregated and does not personally identify you.

We may also use Google Ads remarketing features, which allow us to show ads to previous website visitors across Google's advertising network. You can opt out of Google's use of cookies for advertising by visiting Google Ads Settings.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and enable advertising features. Cookies used on this site may include:

  • Essential cookies — required for the website to function
  • Analytics cookies — used by Google Analytics to understand site usage
  • Advertising cookies — used by Meta Pixel and Google Ads for ad targeting and measurement

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • With trusted third-party service providers (such as Meta and Google) who assist us in operating our website and advertising, subject to their own privacy policies
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of our business or others

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored securely and only accessed by authorised personnel for the purposes described in this policy.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct or update inaccurate information
  • Request deletion of your personal information (subject to any legal obligations we may have)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Dubbo Solar Panel Cleaning
📞 0436 641 923
📧 bookings@dubbosolarpanelcleaning.com.au
🌐 dubbosolarpanelcleaning.com.au